Question: My hum is gone, but now I'm no longer able to get certain channels. What's wrong?
This can occur occasionally. We have been investigating this problem for a while now, and have discovered it is due to one of two reasons:
A. In most of these cases, the connectors of the device have been damaged enough from a bad coax end to cause a poor connection. The fix is to make sure your coax cables end is clean before you install the hum reducer.
B. The other reason this occurs is due to reflections of the video signal occurring at points along the feed between the cable company and your home. Video reflections can be caused by improper tuning of the cable company's repeater amplifiers, illegal wire taps into the cable system (such as in apartment buildings), or unused video outlets in your home.
Unused outlets must have a 75-Ohm terminator attached to the F-connector to prevent reflections. Go to an electronics store (i.e.: Radio Shack), purchase these terminator(s), and install them on all unused video outlets first as a possible fix. If you still have missing channels, try moving hum reducer to the other end of the coax cable run in the room it is in. We have found that changing the lengths of the cables that are before and after the hum reducer is enough to eliminate the reflections that are causing the dropped channels.
NOTE: This hum eliminator is for cable TV systems and should not be used for satellite systems as that signal has voltages / frequency's in it that this device may not pass.
HDTV Supply includes a 1 Year Limited U.S. Warranty on this product. The U.S. warranty states that (a) its products will perform substantially in accordance with the accompanying written materials for a period of 1 year from the date of receipt & (b) that the Product will be free from defects in materials & workmanship under normal use & service for a period of 1 year. In order to get a warranty replacement for a defective item, HDTV Supplys Support Team will verify the product is eligible for warranty. An RMA number will then be issued. Shipped replacements will be in like new conditions, tested & all components included. A 30-day RETURN also comes with this warranty as well as Free Lifetime Tech Support.
HDTV Supply also sells a 3 and 5 Year Extended U.S. Warranty for this product. Please go to Extended Warranties or see the above Options to purchase it.
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Ask a question about the Ground Loop Eliminator or Call 833-WOLFPACK (833-965-3722)
This product may be eligible to be purchased through the United States Governments SEWP program, similar to their GSA program.
The NASA SEWP (Solutions for Enterprise-Wide Procurement) provides the latest in Information and Communications Technology (ICT) and Audio-Visual (AV) products and services for all Federal Agencies and their approved contractors.
If you are a government agency and want to see whether HDTV Supply has this product in the SEWP database go to our our SEWP Contract Holder RedHawk IT Solutions, LLC to allow you to maybe order this product from the United States Governments SEWP program. It is very easy to place your order, go to the link above and enter HDTV Supply and there you will see a list of part numbers of what we currently have. If you do not see it than give us a call at 833-WOLFPACK (833-965-3722) and we may be able to enter it.
Our SEWP Contract Holder RedHawk IT Solutions partner has the following credentials:
Their SEWP Federal Contracts are:
SEWP Contract Number: NNG15SD38B
Group: Group B_SDVOSB
SEWP Contract Number: NNG15SD88B
Group: Group C
The SEWP Program Office manages a suite of government-wide IT products and services contracts that enable NASA and all Federal Agencies to achieve their missions and strategic initiatives by providing streamlined access to critical technologies and solutions. The Program provides best value for the Federal Government and American taxpayer through innovative procurement processes, premier customer service and outreach, acquisition insight, and partnership with Government entities and Industry.
For a complete listing of HDTV Supply products from us, or our other vendors, call 833-WOLFPACK (833-965-3722).
Ground Loop Eliminator
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