HDTV Supply, Inc. has selected Consumer Priority Service (CPS) as their extended warranty provider. Together we offer our customers unparalleled product coverage at prices that make sense. When it comes to your product's protection you need the best.
CPS Extended Warranty Features:
- 100% Coverage Guaranteed
- Consumer Priority Service Premium Replacement plans cover 100% of your products' original price
- Hassle-Free Claims
- If your product fails, simply logon to www.cpscentral.com to initiate the claims process.
- Rapid Claims Process
- 98% of claims under this Premium Replacement Plan are resolved within 3 business days.
- 24 Hour Online Status
- 100% transferable
- Consumer Priority Service offers 24 hour real-time status on your claim.
What exactly is a Consumer Priority Service plan: An extended service plan is generally an extension of your original manufacturers warranty. Most manufacturers warranty their products to be free from defects for up to one year from the date of purchase. This warranty virtually guarantees you that if your newly purchased product fails, the manufacturer will protect you from the high costs of replacement parts and labor necessary to repair your product. Consumer Priority Service extended service plans lengthen your products coverage for up to an additional 36 months to insure you get years of performance satisfaction from your newly purchased product.
How is this different than the manufacturers warranty: A manufacturers warranty usually offers limited coverage for a limited time, with parts and labor carrying separate lengths of coverage. For example, a common manufacturer warranty of a television might cover a consumer for one full year on parts defects but only 90 days on the high cost of labor involved to change those parts. CPS extended service plans provide comprehensive, long term, even length coverage. This means that should your product fail within your plans coverage time frame, both parts and labor costs are covered.
Where do I buy a Consumer Priority Service Extended Service Plan? Consumer Priority Service Extended Service Plans can be purchased along with your product at participating retail and internet affiliates. If you purchased a product from a retail store that does not carry CPS extended service plans, you may call 833-WolfPack (833-965-3722) or place the order above.
Can I renew my Consumer Priority Service extended service plan: Yes, service plans are renewable and must be submitted 30 days prior to the original plans expiration. Please contact a CPS representative to discuss your renewal options at (800) 905-0443.
What should I do if I need extended service: CPS offers an easy to use interactive form online which you may use to request that we initiate a claim on your product. Your other alternative is to call the toll-free number (800) 905- 0443 and have a qualified representative make this request for you with the information you will provide. We believe that our claim initiation request process is the absolute best our industry has to offer. It is designed for simplicity and speed.
Who will perform the service on my product: Our company works with over 11,000 authorized service professionals. Each technician is extensively trained by the respective manufacturers to provide service on your products. Authorized technicians must complete annual and bi-annual continued education exams in addition to being well versed in manufacturer supplied update bulletins to ensure their level of expertise is as current as the new products which come to market. We urge our customers to provide feedback regarding their experiences which we later use to insure that the level of service we are expected to provide is exactly the level of service you receive.
May I transfer my Consumer Priority Service extended service plan to another person? Our service plans are 100% transferable. If you would like transfer ownership of the covered product along with its coverage, we require that the request be supplied in writing. For assistance please contact a CPS Representative at (800) 905- 0443. Please have all of the new owners information at hand when requesting a transfer.
Will I have to pay a deductible or any other hidden costs? Generally, the amount of a deductible is almost always proportional to the amount of the premium charged. In order to have a lower deductible, even as low as $0, the plan holder would generally have to agree to a higher premium. For those who want lower premiums, they must agree to a higher deductible. Every CPS service plan carries a $0.00 deductible along with low premiums. This means that with a CPS service plan there are no high upfront costs and we are committed to cover 100% parts and labor costs on any authorized claim.