| Shop Our Products | | | | Customer Service | | | | | | | | | HDTV Supply tries to ship all orders the same day we get them and have a >90% rate of doing it, even if they come in on the weekend, holidays and after UPS and the USPS have left. | 
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 HDTV Supply tries to ship all orders the same day we get them and have a >90% rate of doing it.
Our shipping prices are very reasonable especially considering the extra effort we make to ensure safe delivery of your order. We double box many orders and use the safest packing materials. Our shipping prices include full insurance for lost or damaged goods.
We also offer special shipping prices for high quantity purchases. And unlike most other websites, our online system will calculate and display discounted shipping fees for domestic or international orders before you enter your personal information. In this way you know exactly what you will pay before you proceed with the order.
If you have a critical need, please call us at 805-277-1870 PST or email us at support@hdtvsupply.com and we will try to meet it even if UPS has come and gone.
HDTV Supply offers the following shipping methods and here is an estimate of delivery times:
- UPS Ground - Takes 1-5 Business Days depending on location. For example, it takes 1-2 business days for CA and 4-5 business days to NY.
- UPS 3 Day Select - Takes 3 Business Days
- UPS 2nd Day Air - Takes 2 Business Days
- UPS Next Day Air Saver - Takes 1 Business Day
- UPS Next Day Air - Takes 1 Business Day
- UPS Priority International - Takes 6-10 Business Days plus 1 day processing time, however, when your customs agency holds it, it may take longer.
- APO/FPO Welcome! - Takes 2-4 weeks
- USPS First Class - Takes 3-4 Business Days
- USPS Priority - Takes 2-3 Business Days
- USPS International Air Parcel - Takes 7-14 Business Days plus 1 day processing time, however, when your customs agency holds it, it may take longer.
- USPS Priority International - Takes 6-10 Business Days plus 1 day processing time, however, when your customs agency holds it, it may take longer.
Please note that USPS Priority shipping is NOT a delivery time guaranteed service. If your order is time-sensitive or need to have the order by a certain date, please choose 3 Day, 2nd Day, or Next Day shipping method instead. Based on our experience, 90% of USPS Priority shipments have been delivered within 1-3 business days.
Product Shipping Point: Most of the products ship from our inventory in California but we ship some products from distributors, other resellers and the manufacturer of the product if we are out of stock. If you want to know where the product ships from email us at support@hdtvsupply.com or call us at 800-841-9238.
All orders must be placed before 11:00 AM PST, otherwise it may ship the next business day. All orders placed on Friday after 11:00 AM PST for Next Day & 2nd day may ship on Monday.
All orders placed on Friday for UPS Next Day Service may be shipped on the following Monday (Not Saturday).
A shipping fee is charged based on the shipping method you select from the checkout process. When your order is shipped, you will receive an email with the tracking number. This way, you can check delivery status. We are not responsible for wrong addresses
International Shipments: Shipping charges shown during the check out process are for orders shipped to the U.S. and internationally. If you are not shipping to the U.S. please do not pick U.S. shipping methods. All International orders MUST be shipped to the Bill To address. You can expect your delivery anywhere from 7-14 days after ordering due to many variables. We can also accept payment for International Orders by Wire Transfer.
Shipping Terms: HDTV Supply will arrange payment for shipping with the carrier, but such costs are the responsibility of the Customer. Risk of loss is upon Customer once HDTV Supply delivers the Product to the carrier. Delivery times are estimates only and HDTV Supply shall not be liable for delays.
Fulfillment Fee (Drop shipment fee) There is no additional fulfillment fee for orders shipped directly to end-users
Minimum Order Size(Handling Fee): All orders under $100 are subject to a $10 handling fee unless order is submitted online.
Refused Shipment/Charges: A $50 charge per refused shipment unless the refusal is based on a HDTV Supply error or damaged shipment.
Our-of-stock and back-ordered products: Although we strive to maintain our inventory constant, we may experience an back-order status when we run out of certain products. When this occurs, we will send an e-mail with a notice on the out-of-stock item and an estimated arrival time when available.
Signature May Be Required on delivery: We require signature on all shipments unless you have specified signature waiver. If a person is not present to accept the package, a notice of delivery will be left at your door. Some customers may have special arrangements or signature waivers with the local UPS office to leave a package which we will honor if the option is checked on your order, but normal liabilities do not apply.
Requesting signature waiver will result in your shipment insurance being waived and you have the sole responsibility in the event of loss or theft. HDTV Supply, UPS or any other carrier is not responsible for any liabilities arising from your choosing signature waiver when placing an order at this store.
Again, if you have a critical need, please call us at 805-277-1870 PST or email us at support@hdtvsupply.com and we will try to meet it even if UPS has come and gone.
When should I expect my shipment? Please note that shipping times may vary with customer's location; while shipments should not take longer than listed below, they are sometimes faster. Please remember that count of business days begins on the day after the order ships and does not include weekends.
| UPS GROUND | By 5:30 PM end of 6th business day |
| UPS 3 Day Select | By 5:30 PM end of 3rd business day |
| UPS Second Day Air | By 5:30 PM end of 2nd business day |
| UPS Next Day Air Saver | By 5:30 PM end of next business day |
| UPS Next Day Air | By 10:30 AM next business day |
| UPS Next Day Air Early A.M. | By 8:30 AM next business day |
| UPS Next Day Air Saturday Delivery | By 10:30 AM next day |
| FedEx Express Saver (3-Day) | By 5:30 PM end of 3rd business day |
| FedEx 2-day | By 5:30 PM end of 2nd business day |
| FedEx Standard Overnight | By 5:30 PM end of next business day |
| Fed Ex Priority Overnight | By 10:30 AM next business day |
| FedEx First Overnight | By 8:30 AM next business day |
| Airborne Ground Delivery | By 5:30 PM end of 7th business day |
| Airborne Second Day | By 5:00 PM end of 2nd business day |
| Airborne Next Afternoon | By 3:00 PM next business day (for orders under 5 lbs.) |
| Airborne Express | By 12:00 PM next business day |
International Shipments: Please note that delivery times on international shipments varies greatly from country to country, and so we cannot specify an outside delivery time for these methods.
| UPS Standard | UPS's slowest method of shipping internationally |
| UPS Worldwide Expedited | UPS's intermediate method of shipping internationally |
| UPS Worldwide Express | UPS's fastest method of shipping internationally |
| FedEx International Economy | FedEx's intermediate method of shipping internationally |
| FedEx International Priority | FedEx's fastest method of shipping internationally |
| DHL Worldwide Express | Generally arrives in 1-3 days, although this may vary |
PLACING ORDERS CONSTITUTES ACCEPTANCE OF ALL TERMS AND CONDITIONS STATED ABOVE.
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ALL PRODUCTS ARE FACTORY NEW AND IN SEALED BOXES |
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