HDTV Supply includes a WolfPackCare 5 Year U.S.
Limited Extended Warranty on this product. There are two bundled parts to
this 5 year warranty. The 5 year warranty is only for the main device you
purchased and does not include any product options or additional products
you purchased at the same time.
FIRST THROUGH THIRD YEAR: The first part of the warranty is a 3-year
warranty direct with Key Digital ay 855-539-3444. The warranty states that
the Product will perform substantially in accordance with the supplied
written materials and Product information located on this Product web site
page for a period of 3-years from the date of shipment of the Product and
that the Product will be free from defects in materials & workmanship under
normal use & service for a period of 3-years from date of shipment.
In order to get a warranty replacement for a defective item within the 3-years call Key Digital at 855-539-3444.
4th THROUGH 5th YEAR: The 4th through 5th year are direct with Consumer Priority Extended Warranty Service (CPS) as they are HDTV
Supplys extended warranty provider. They are a large 3rd party repair
company with facilities throughout the U.S. and offer our U.S. customers
unparalleled product coverage and repairs. If after calling HDTV Supply, at
800-841-9238, we find we can't fix the issue over the phone, and you need a
repair, you will henceforth deal directly with CPS for the repairs via their
toll free phone number (800) 905-0443 Option 3 during the 4th and 5th year.