Report A UPS Package Problem

When you file a claim with UPS for damaged or a lost delivery, the process is pretty straightforward and relatively painless. After you file and UPS accepts your damage claim, you get a check within five days. For damaged packages, UPS has streamlined the process, although you the buyer must make the claim. You can (if you really want to) call 1-800-PICK-UPS to file your claim, or you can file online.

Be sure you make your report to UPS within 48 hours of delivery.

On the online claim form, you’ll be asked to input all information about the package and the damage. UPS seems to be familiar with its own handiwork because you get to select your particular type of damage from a menu. After you’ve filled out and submitted the form, wait for the UPS claims department to contact you.

You should print your form after filling it out so you can keep all claim reference information in one place. After you make the claim, UPS sends a Damage/Loss Notification Letter form to HDTV Supply. You then must fill out the form to state the item’s value and attach supporting documentation. The form can then be faxed back to UPS for final verification. Remember to save the damaged item and all the packaging that it came in. UPS may send an inspector out to look at the package before they approve a claim.

If a UPS shipment appears to be lost, HDTV Supply will call UPS to request a package tracer. If UPS is unable to prove delivery, the claim is paid.