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Purchase Guarantee

What does the buySAFE Guaranteed Seal mean?

buySAFE has inspected HDTV Supply, monitors our performance daily, and allows us to post the buySAFE Seal on our website. buySAFE Merchants are certified to be reliable, stable and able to fully perform on all their terms of sale. Wherever you see the buySAFE Seal, you can feel confident that you're visiting one of the best merchants on the web.

During the 30 day eligibility period, if you have any issues you must file a claim by calling buySAFE toll free: 866-632-5335, Monday to Friday, 8 a.m. to 8 p.m. EST.

There is no additional cost for these benefits. This is not a subscription service, you will not be billed for this and there is nothing for you to cancel. The benefit expires 30 days from the date of purchase.

What is a buySAFE 3-in-1 Guarantee?

buySAFE Guaranteed Merchants have partnered with buySAFE to provide their buyers with additional peace of mind on every purchase. When you buy from a buySAFE Guaranteed merchant, you receive at no cost to you a buySAFE 3-in-1 Guarantee with your purchase that includes the following benefits:

  • $500 Purchase Guarantee. Get what you paid for, or your money back. All the terms of sale for your purchase are guaranteed, including product authenticity, up to $500.
  • Identity Theft Protection. Comprehensive ID theft coverage for 30 days. Your identity is protected and you have access to free professional ID theft remediation services for the next 30 days. Coverage applies for all online and offline identity theft, wherever it occurs.
  • Lowest Price Guarantee. If the published store price drops, we'll pay you the difference, up to $100. (Exclusions apply, see the below terms and conditions./li>

To receive these benefits, your buySAFE 3-in-1 Guarantee must be authentic and valid. buySAFE reserves the right to require more information from you and/or the merchant in order to authenticate your buySAFE 3-in-1 Guarantee.

There is no additional cost for these benefits. This is not a subscription service, you will not be billed for this and there is nothing for you to cancel. The benefit expires 30 days from the date of purchase.

The following terms apply to the buySAFE 3-in-1 Guarantee benefits:

Purchase Guarantee:

The Purchase Guarantee ensures that if the merchant does not perform according to its terms of sale, and you (the buyer) Report a Problem Transaction at www.buysafe.com within 30 days from the date of purchase, and, after exhausting the Dispute Resolution Process via Report a Problem Transaction, there is no resolution, then buySAFE or buySAFE Claim Services, Inc., a wholly owned subsidiary of buySAFE, ("BCS") will, in its discretion, make a determination as to whether the terms of sale were fulfilled. If the claim is resolved in your (the buyer's) favor, buySAFE will reimburse you (the customer) the amount of the direct loss, not to exceed $500.

The following terms apply to the $500 Purchase Guarantee:
  • The terms of sale, as stated on the merchant's website, are guaranteed for the full value of your purchase and up to a maximum of $500.
  • You must be the buyer in this transaction.
  • You must complete the Report a Problem Transaction form within 30 days of the close of your buySAFE Guaranteed transaction to initiate online dispute resolution. You may be asked to register with buySAFE in order to Report a Problem Transaction. The Purchase Guarantee is null and void for any problem transactions reported after 30 days from your date of purchase. All Reported Problems must be made in English.
  • Your acceptance of the item(s) purchased terminates the Purchase Guarantee, unless defect was not discoverable or know at the time of acceptance, but in no circumstances will the Purchase Guarantee extend beyond 30 days from the purchase date.
  • You have no rights under this Purchase Guarantee if:
    • The merchant who is party to your transaction, satisfies the terms of sale of your purchase;
    • The merchant who is party to your transaction, indemnifies and holds you harmless for an amount equal to or greater than the amount of the Purchase Guarantee, from all direct cost and damage incurred by reason of merchant's failure to satisfy the terms of sale;
    • You have not met the terms of the transaction contract, including making full payment; or
    • Your purchase of the item must not violate any and all applicable governing laws and regulations.
  • The Purchase Guarantee will not respond, under any circumstances, for any damages related to any of the following:
    • Damages in excess of the purchase price;
    • Express, implied or statutory product warranties or product guarantees of any kind, including but not limited to implied warranties of merchantability, and fitness for a particular purpose;
    • Special, incidental or consequential damages including punitive damages; and
    • Diminution in value of the item.
  • Any litigation related to the Purchase Guarantee provided must be commenced within one year from the purchase date, except where the applicable period of limitation required by law is longer, then such period shall be the shortest allowable by law.
buySAFE reserves the right to require more information from you and/or the merchant to authenticate and process your purchase guarantee claim.

30 day Identity Theft Protection

30 day Identity Theft Protection terms: Each time you receive a Bond or Guarantee from buySAFE, when purchasing from an online buySAFE Merchant, you automatically receive identity theft protection benefits for 30 days. You can receive this additional benefit only once in any 30 day period. U.S.-based shoppers only are eligible for these benefits (not available in New York and Minnesota). If you received a buySAFE Guarantee, you must be a registered buySAFE user to be eligible for this benefit and your buySAFE Guarantee must be fully valid.

Identity Theft Protection benefits:

LIVE RESTORATION SERVICES: If you become a victim of identity theft, you are assigned a dedicated ID Recovery Specialist who assists to restore your name and credit as quickly as possible.

Your Investigator:
  • Secures a 3-in-1 credit report from the three national credit repositories (Experian, Equifax and TransUnion), performs continuous credit monitoring until an "all clear" is obtained
  • Thoroughly manages the complex restoration process
  • Helps prepare needed documents on your behalf, including FTC affidavits and dispute letters
  • Acts on your behalf with creditors and relevant agencies
  • Sends fraud alert notifications to all three national credit repositories, the Social Security Administration, FTC, US Postal Service, affected credit card companies, financial institutions, and more!
You have two options with the dedicated identity restoration resources.

Without additional cost, you can select the option that is best for you. The Enhanced Restoration Option requires that you sign a Limited Power of Attorney. If you prefer not to provide a Limited Power of Attorney, you are still entitled to the Basic Counseling Services that provide you with the information you will need to take action independently.

$10,000 FINANCIAL REIMBURSEMENT: Reimbursement up to $10,000. Financial reimbursements are made with no deductible. These expense reimbursement benefits provide for costs attributed to identity fraud, embezzlement, theft, data breach and stolen identity event or forgery, and cover expenses such as:

  • Attorney fees incurred for defending suits brought by merchants and their collection agencies,
  • Removing criminal or civil judgments
  • Disputing information in a credit report
  • Lost base wages (limited within 12 months after discovery of an identity fraud)
  • Time off from work to handle the fraud, including wrongful incarceration
  • Loan re-application fees when identity theft causes original loan applications to be rejected
  • Notary and certified mailing charges for completing or delivering affidavits and related documents.
Financial Reimbursement is underwritten by American Bankers Insurance Company of Florida, pursuant to an identity fraud blanket policy issued to Consumer Assist Network Association, Inc.

During the 30 day eligibility period, you can activate this benefit at any time by calling toll free: 866-632-5335, Monday to Friday, 8 a.m. to 8 p.m. EST. You can also enroll in a comprehensive identity protection package via our partner, Assurant, by visiting our website Low Price Guarantee terms What is the buySAFE Lowest Price Guarantee? If within 30 days of the date you purchase a product guaranteed by buySAFE, you see the exact same product advertised on the same buySAFE merchant's website at a lower published retail price, buySAFE will refund you the difference. It's that simple!

Please check the eligibility rules and conditions below before making a claim.

Note: Items purchased through a bundling arrangement, specific promotion, or coupon are not eligible for the Lowest Price Guarantee.

To get paid for the published retail price difference, send your buySAFE guarantee number, your order confirmation email and a proof of the lower price advertised on the website, and buySAFE will send you a check for the price difference (See more details for claim process below). Some terms and conditions apply, see below.

Eligibility and Claim

ELIGIBILITY

Each time you receive a 3-in-1 guarantee from buySAFE, when purchasing from a buySAFE GUARANTEED merchant, you automatically receive the Low Price Guarantee benefits for 30 days. You must keep your guarantee number (displayed in the order confirmation page of the merchant website, immediately after your purchase).

CLAIM

During the 30 day eligibility period, you can claim a Low Price Guarantee benefit at any time if the price of a buySAFE Guaranteed item has dropped.
The buySAFE Guarantee must be valid and you must be a registered buySAFE user (Click here to register with buySAFE).

To activate a Low Price Guarantee, you will need to submit a claim to buySAFE. A claim must include the following:

Proof of guarantee:
Your buySAFE 3-in-1 guarantee number and your email address used during the transaction. The buySAFE guarantee number is provided to you on the order confirmation page. You can also access your existing guaranteed purchase when you login to your buySAFE account (you will need to register with buySAFE first).
Details about the transaction:
Website where purchase was made, date of purchase, amount, description of your purchase and item SKU (This information is typically included in the purchase confirmation email you received from the merchant).
Proof of lower price:
We recommend you send us a screenshot and the URL of the same item you purchased, showing the new price (We do not accept printed materials, or emails as proof of lower price).

All claims must be made by sending an email to price_guarantee@buysafe.com Our staff will verify your claim within 2 working days. We reserve the right to contact you and the merchant in order to get more information.

LOW PRICE GUARANTEE - TERMS AND CONDITIONS

Buyer must meet eligibility requirements: Each time the buyer receives a 3-in-1 guarantee from buySAFE when purchasing from a buySAFE GUARANTEED merchant, buyer automatically receives the Low Price Guarantee benefits for 30 days. The buyer must keep the guarantee number displayed in the order confirmation page of the merchant website. During the 30 day eligibility period, you can claim a Low Price Guarantee benefit at any time if the price of the exact same item you purchased is displayed on the merchant website you purchased your item has dropped.

The buySAFE 3-in-1 Guarantee must be valid and you must be a registered buySAFE user (Click here to register with buySAFE).
b. Customer must make a claim following the instructions above in "CLAIM". buySAFE will review such claim for completeness and legitimacy, and, if approved, will make payment directly to customer.

c. buySAFE Low Price Guarantee is available only as follows:

i. for a claim greater than $5, up to $100 per transaction and up to a maximum of $200 per claimant in any twelve-month period;
ii. only the purchaser of the original item, to whom the buySAFE GUARANTEED certificate of guarantee was provided at the time of sale, may submit a claim;
iii. Claimant must register with buySAFE in order to submit a claim;
iv. the claim must be filed within 30 days of the original date of purchase;
v. The price reduction that is the subject of the claim must pertain to the same item SKU being offered for sale on the same merchant's website, on the same merchant terms and conditions.
vi. The Price Guarantee will not apply to any item purchased for which a volume discount, a coupon, a bundling arrangement (eg: two-for-one), a customer rebate, an inventory liquidation, "Closeout Sale", "going out of business", "free offer", "CyberMonday", "Deal of the Day" promotion or other similar special promotional pricing mechanism is applied to the original purchase.
vii. Shipping, handling, taxes, surcharges, and any other similar fees will be excluded from determination of any claim;
viii. No claims may arise from a currency fluctuation; all claims will be reviewed in US dollar terms as priced on the merchant website.
ix. Price Guarantee will not apply to partial, incomplete or cancelled orders, or to any order that is otherwise disputed by either party.
x. Items not eligible for a Price Guarantee are: one-of-a kind items (including antiques, artwork, rare coins and furs); limited edition items; going-out-of-business sale items; services and additional costs (such as installation charges, warranties, shipping, or memberships); used, altered, rebuilt and refurbished items; custom-built items; land and buildings; firearms; ammunition; negotiable instruments (such as promissory notes, stamps and travelers checks); items provided under a leasing arrangement, cash and its equivalent. Normally, items that do not have a standard SKU will not be eligible for Price Guarantee.
xi. For ticket purchases, such as sporting events, shows, concerts, etc., the price reduction subject to claim must be for the same; date and time, show, venue, quantity of tickets and section. Seats must be in the same section and in the same row or lower.
xii. buySAFE or BCS will be the final arbiter of all claims under the Lowest Price Guarantee, and all claim determinations will be final.
buySAFE Inc. is an e-commerce trust company that inspects and verifies online merchants so that shoppers can feel and be more safe and confident when buying online. buySAFE guarantees buyers' purchases with a buySAFE Guarantee or a surety bond from its surety partners. Identity Protect Everywhere is an ID theft protection service and is provided by buySAFE in partnership with Consumer Assist Network Association, Inc. An Assurant Specialty Property Company.

To learn more about buySAFE, visit www.buysafe.com.

The Terms and Conditions and Privacy Policy of HDTV Supply shall also apply to this buySAFE program. Please click the above links to read them as once placing an order with HDTV Supply you are agreeing you read them and agree in total to their policy.


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