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 RETURNS: The following terms and conditions apply to all sales unless there is a written contractual agreement stating otherwise.
To keep our prices incredibly low, we need your help in minimizing returns. That's the kind of overhead that can drive up our costs which in turn we'd have to pass along in higher prices. So please double check that your order is correct before you hit the submit button.
If you find that you made a mistake, or just plain changed your mind, you may return your parts as long as you get them back to us within 30 days of receiving your order. They need to be in new and unused condition in the original packaging.
All Returns Are Subject to Manufacturers' Policies: Return privileges are subject to various manufacturers' policies. Many manufacturers have imposed certain return restrictions. Consequently, HDTV Supply, Inc. reserves the right to decline specific return requests based on those restrictions. Be sure to ask us about specific return conditions before you purchase any item.
Most products sold by HDTV Supply, Inc. are subject to a manufacturers' warranty. Please refer to the manufacturer or publisher's website or contact them for further assistance. If a situation extends beyond the manufacturer or publisher's service centers ability to resolve, contact us for further guidance.
Packaging of Returns: All returns, defective or otherwise, must be 100% complete, contain ALL original boxes and packing material, have original UPC codes on the manufacturer's packaging, contain all blank warranty cards, accessories, and documentation provided by the manufacturer. Incomplete returns, open or used products, or products not in new condition will be assessed additional restocking fees depending on condition and HDTV Supply's. ability to remarket the returned product. HDTV Supply, Inc. will refuse any return of items missing UPC codes.
Non-refundable Charges: Labor, installation services, and shipping charges are nonrefundable. Customer is responsible for all return shipping charges; therefore, all returns must be shipped prepaid. HDTV Supply, Inc. recommends that you send your return via a trackable service with appropriate insurance. HDTV Supply, Inc. is not responsible for lost parcels.
Return Privileges for Non-Defective Items: Please examine your order as soon as it arrives. Before using the item, please make sure it's exactly what you ordered. If you feel you do not want the item or you received the wrong merchandise, please call us at 805-277-1870 or by e-mail at returns@hdtvsupply.com. We will gladly correct any error that may have occurred and assist you in every way possible.
Returns without this authorization will not be accepted and returned to you.
All non-defective returns authorized by HDTV Supply, Inc., whether opened or unopened, will be assessed a minimum 15% restocking fee, and must be authorized for return within 10 days from date of receipt. Freight charges will not be refunded. Please allow 30 days for return processing.
Products shipped directly from the manufacturer (direct ship) are subject to any restocking fees enforced by the manufacturer
The restocking fee may not be charged if the return is certified as defective by a HDTV Supply, Inc. technician, or if the return is the result of a shipping error on our part.
If we determined that the defect was caused by you it will be returned to you or an email sent to you with the additional fees needed by us to make it resellable.
If the product is determined by the HDTV Supply, Inc. technician to be non-defective, shipping costs are non-refundable. Examples include incompatibility and ordering the wrong item.
Please understand that the manufacturers charge us a restocking fee. In many instances, we are unable to return the item to the manufacturer and as we do not sell used merchandise, we sustain a loss on returns.
All returns or refused orders are subject to round trip shipping charges. If your item was shipped "Free Shipping," we will charge our "actual" outbound shipping charges. Freight charges incurred by HDTV Supply, Inc. is not refunded on non-defective product returns. Refund processing may take up to 30 days to complete.
No refunds will be issued after 30 days from date of sale.
Authorization may be obtained by calling Customer Service at 1-805-277-1870 or by e-mail at returns@hdtvsupply.com. Customer will be issued a Return Merchandise Authorization (RMA) which is valid for 10 days. Failure to return a product within such 10 day authorization period will be deemed to be an acceptance of the product.
Non Returnable Product: Please note the following products cannot be returned:
- No refunds will be issued after 30 days from date of sale.
- Discontinued items
- Special order items
- Items for which manufacturers will not accept returns
- Custom configurations of systems
- Open units, units which require re-boxing
- Units in an unsuitable resale condition
- Re-manufactured and refurbished products
- Cables installed in walls
Return Policy Checklist:
- No refunds will be issued after 30 days from date of sale.
- All items being returned must have a Return Merchandise Authorization (RA) number.
- Do not write RMA numbers on manufacturers cartons as this will make the product appear used and we might have to charge you for a new carton.
- Return policy valid up to 30 days from date of purchase. The manufacturers warranty may exceed 30 days.
- All Return merchandise must be in its original sellable condition when received. Please be sure to include all of the original materials, accessories and manuals that the manufacturer included with the merchandise.
- Returns must be sent freight prepaid.
- Special order merchandise are not returnable.
- We will not ship replacement merchandise until receipt of damaged or defective item.
- All defective or damaged returns are subject to verification.
- The RMA number must be referenced on the shipping label.
- The RMA email that we have approved must be enclosed in the package.
Return Policy Suggestions:
- Save the original packing (box) for at least 30 days and if possible, longer.
- Keep all original receipts and invoices so you have proof of purchase.
- Keep tracking numbers or receipts in case your return item becomes lost.
- Insure the return with the shipper in case the item becomes lost.
Defective/Dead on Arrival (DOA) Merchandise: DOA products must be reported to Customer Service at 1-805-277-1870 or support@hdtvsupply.com within the first 30 days of receipt and, if deemed by us to be defective, may be repaired or replaced at our sole discretion. Some manufacturers and publishers require DOA's to be handled directly with the manufacturer, and in these cases, we will provide the contact information. DOA returns that prove, through testing, not to be defective are subject to a minimum 15% restocking fee. Incomplete DOA returns will be subject to a minimum 50% restocking fee. After 30 days, the manufacturer's warranty process must be followed.
Damaged Products: All packages shipped from HDTV Supply, Inc., or its suppliers, are inspected prior to shipment. However, from time to time, damage during shipping may occur. Packages that are obviously damaged should be refused upon original delivery attempt. If the package is accepted, then any damage should be noted on the carrier delivery record prior to the driver leaving your premises.
Any hidden or internal damage to any product must be reported to Customer Service at 1-805-277-1870 or support@hdtvsupply.com within the first 7 days of receipt to arrange for a carrier inspection and return of the damaged product(s). Please save the product, the shipping carton and all manufacturer packaging. Timely receipt of this information is necessary for HDTV Supply, Inc. to file a damage claim. Failure to notify HDTV Supply, Inc. of damage within this time period will be deemed an acceptance of the product, and standard return policies will apply.
Problems with merchandise after 30 days: All merchandise we sell is covered by a warranty. We will gladly assist you in contracting the manufacturer or we will do it for you so you are satisfied with your purchase. Just call us toll free as we are here to help.
When should I expect credit for my returned item?
Typically it takes up one to two weeks to process a returned item once it has been received at our warehouse. You will receive an e-mail confirmation once we have credited your return. Certain items drop shipped from the manufacture must be inspected by the original shipper (Manufacture) before the credit is issued which may require additional time before credit can be issued.
When you pay by credit, or Bank debit, card a return credit will be applied back to the credit card or bank of origin.
Chargebacks: If you have a credit card dispute regarding a charge please contact us immediately. Give us the opportunity to resolve the issue before doing a chargeback. If you have an issue with an order please contact us immediately. Fraudulent chargeback's will incur a $50.00 non refundable fee to the cardholder. This is where someone keeps the products but does a chargeback making a fraudulent claim they did not receive the shipment.
Chargeback's where the customer did not contact us first, or try to resolve a dispute with us may incur a $50.00 processing fee.
Refused Orders: All refused orders (for reasons other than shipping damage) will be subject to a minimum 15% restocking fee + $50. Shipping charges are not refundable if shipment is refused at the time of delivery. In addition, refused orders will be subject to additional shipping charges to cover the cost of returning the products to HDTV Supply, Inc.
Fulfillment Fee (Drop shipment fee): There is no additional fulfillment fee for orders shipped directly to end-users
Minimum Order Size (Handling Fee): All orders under $100 are subject to a $10 handling fee unless the order is submitted online.
Final Sale of Certain Products: In addition to manufacturer restrictions, the following products are final sale items and are not returnable to HDTV Supply, Inc. for refund or exchange for any reason:
Specific Products that cannot be returned:
- Custom configured products, Special ordered products, LCD/DLP projectors, Opened software, Opened DVD's, Hard drives, and TVs/Monitors over 27"
Specific Manufacturers:
- HP, Lenovo, IBM Software, IBM Storage, Lotus, Neoware, Oracle, Overland Storage, Quantum, Sony Storage, Tandberg Data, U-Vault, and VMware
PLACING ORDERS CONSTITUTES ACCEPTANCE OF ALL TERMS AND CONDITIONS STATED ABOVE.
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ALL PRODUCTS ARE FACTORY NEW AND IN SEALED BOXES |
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