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Advance Replacement Program

Advance Replacement Program
HDTV Supply offers an In Warranty, Advance Replacement Program for select products that provides customers a quicker resolution to unlikely product failures. To qualify for an advance replacement the product must be within the warranty period as described on the product page you purchased from and the HDTV Supply support team member must agree that the product may be defective or has failed. Customers may then place an order for a replacement. Upon receipt of the defective unit, a credit will be issued against the replacement minus shipping charges and minus any physical damages. Any missing components or damage will have their cost deducted from the purchase amount.

Advance Replace Program Outline:

  • Call HDTV Supply at 800-841-9238 with your needs
  • After troubleshooting if it is determined that your unit is defective and needs replacement, and is eligible for the Advance Replacement Program we ship a replacement unit to you by UPS or FEDEX
  • We will try to ship the same day you called but plan on it being shipped within 24 hours. The shipments will occur from Monday to Friday, not including weekends and holidays.
  • You pay and ship your defective unit to HDTV Supply
  • We credit your account for the replacement unit amount
  • If the defective unit is within warranty we credit your account for the return or if the unit is out of warranty the repair fee is charged to your credit card.
  • Occasional circumstances such as product availability, physical inventory or holiday shutdowns, may prolong shipping schedules. Customer Service will advise you in advance if such situations exist.

Advance Replacement Program Program Details:

  • How do I get started: To take advantage of the Advance Replacement Program, please contact HDTV Supply at 800-841-9238
  • What Information Is Needed When I Call:
    • Last 5 digits of your order number
    • Credit card information to charge the replacement unit to
    • Your FEDEX/UPS account number for shipping another unit to you
    • Your mode of transportation and any special handling requirements
    • Serial number of defective unit being returned, if it has one
    • A detailed problem description of defective unit being returned
What we do with the information given above?
  • We ship a replacement unit to you per your shipping instructions
  • You are charged for the replacement unit
  • We give you a Return Material Authorization for the defective unit. This number must be marked on the box when returning unit
How Long Do I Have to Return the Defective Unit:
  • The defective unit must be returned to the provided address within 3 calender days after receiving the advanced replacement unit
  • Reference the RMA number on the box(es) when shipping the defective unit back to us or the address we give you to send it to

Additional Notes Regarding the Advance Replacement Program:

  • To get your Advance Replacement account set up, please contact Customer Service at (800) 841-9238
  • Advance Replacement should included all the units that came with it including AC power adapters, receivers, etc.
  • The warranty on the replacement unit shipped to you will be the balance of the warranty remaining on the unit returned by you or six months, if the returned unit is out of warranty
  • Failure to reference the RMA number will result in the box(es) being refused at our shipping dock. These boxes will be returned to you at your expense and credit will not be processed.
  • Occasional circumstances such as product availability, physical inventory or holiday shutdowns, may prolong shipping schedules. Customer Service will advise you in advance if such situations exist.
HDTV Supply's free standard warranty that is built in the cost and is usually one year depending upon the product you purchased & stated on the product page you purchased from. That line item warranty pricing of the product was based upon:

1. A device being sent to us prepaid for repair after HDTV Supply issues an RMA (Return Material Authorization).

2. We diagnose, repair or replace the device and send it back to you by insured UPS ground.

3. The turn-around time is usually 2 or 3 days depending upon parts availability, work load, weekends, holidays and other factors.



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